Our goal is that you are completely satisfied with your purchase. We take pride in the quality of our products. Great customer service is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines given below to return your purchase.
Our Online Refund Policy
4 easy steps to return your online purchase (Custom units can not be returned)
- Return the cooktop cover using the shipment method of your choice.
- Pack the cooktop cover in its original packaging. Any slight variation can cause damage or scratching to the piece and could invalidate your return. We recommend using a carrier that provides a tracking number.
- Pay the return shipping. Pay the Insurance fee. Affix the shipping label over the original shipping label on the box.
- Ship the cooktop cover to: WHM Holding Corporation, 8311 Brier Creek Pkwy, Suite #152, Raleigh, NC 27617
Upon receipt and inspection of the cooktop cover, we will issue a refund (less the original shipping and handling cost, $25) to your PayPal account. We can not refund to a credit card account.
Please enclose a note with your contact information. We would appreciate a reason for your return in order to help us improve our customer service.
